Welcome to your IT department!
On-Site Support [On-site, telephone & remote support when you need it]
Support On Demand is perfect for businesses that occasionally require quick access to our technology experts for emergency support or special projects. On-site, telephone, and remote electronic support is available.
Remote Support [Remote Online Support]
Here is how it works. Notify us when you have a problem. With your permission and with the ability for you to monitor every move, we connect to your Server or PC and fix the problem remotely. The benefits are huge:
- Reduces technology costs
- Get support without giving up your desk or console
- Secure, Fast & with your persmission
- No loss work time. The expert fixes problems remotely
Your expert technician is there at your fingertips when you need them. All of this for a low monthly cost.
Preferred Customer Agreement
[An effective way to budget support dollars] As a preferred customer of IT Solutions Group, you are partnering with one of the most energetic, enthusiastic, customer focused, and professional groups of technology support in our region. Listed below, are the expectations that we believe this partnership will benefit most from. These expectations help ensure that you are receiving the best possible care of your technology needs.
As a preferred customer, ITSG will:
Perform an initial assessment of your on site computer network environment. Free of charge
Monitor your network for problems before they happen. Free of charge
Respond top priority above non-preferred customers. Free of charge.
Install any computer peripheral that is purchased from us. Free of charge.
Give you a discounted billing rate.
Contact Us today to get started!
